Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We design, manufacture and package items in store. This process takes up to 21 days, depending on the items ordered. We use Australia Post and send all packages via express shipping within Australia. International shipping times vary by destination.
Do you offer free shipping?
No, sorry we don't offer free shipping at this time.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.
Can I change or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After this time, we may have already begun processing your order. Please contact us immediately if you need to make changes.
Returns & Exchanges
What is your return policy?
We accept returns within 3 days of delivery. Items must be in original condition with tags attached. Return shipping costs apply unless the item was defective or incorrect.
How do I return an item?
Log into your account, go to your order history, and select 'Return Items'. Follow the prompts to generate a return label and instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will appear on your original payment method.
Products & Sizing
How do I know what size to order?
Each product photo includes a detailed size guide. Just click on the image and a ruler on the top and side will show you the exact measurement. If you're unsure, we recommend using the Chat feature for personalised advice.
Are your products authentic?
Yes, all our products are 100% designed, manufactured, packed and labelled on site.
Do you restock sold-out items?
We regularly restock popular items. If an item that you require isn't shown please use the Chat feature for personalised advice.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. We also offer Afterpay for eligible orders.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.
Can I pay in instalments?
Yes! We offer Afterpay and Shop Pay Installments, allowing you to split your purchase into manageable payments with no hidden fees.
Account & Customer Service
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save favourites, and enjoy faster checkout on future purchases.
How can I contact customer service?
You can reach us via:
- Email: info@thedustyattic.com.au
- Live chat on our website
What are your business hours?
Our Chat Feature is available Monday to Friday, 9:00 AM to 5:00 PM Australian Western Standard Time. Alternatively you can email us on info@dustyattic.com.au
Wholesale & Business Customers
Do you offer wholesale pricing?
Yes! We offer wholesale pricing for qualified business customers. Please visit our Wholesale Policy page or contact us for more information.
What are the requirements for wholesale accounts?
You'll need a valid ABN, business license, and meet our minimum order requirements of AUD$100 for the first order only. Full details are available on our wholesale policy page.
International Customers
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. International customers are responsible for any customs duties or taxes.
What currency are prices displayed in?
All prices are displayed in Australian Dollars (AUD). International customers will see the converted amount at checkout based on current exchange rates.
Still have questions? Our friendly customer service team is here to help! Contact us using any of the methods listed above.